Click on the liks below for more information on our funded programs

Certificate 3 Guarantee
The Certificate 3 Guarantee provides a government subsidy to allow eligible Queenslanders to obtain their first post-school certificate III level qualification.

Currently we are offering courses in:

  Upfront fee for Concession Students Upfront fee for Non Concession Students  
AHC20110 Certificate II in Agriculture   $50  
AHC30110 Certificate III in Agriculture $100 $150  
CPC10111 Certificate I in Construction   $20  
CPC30711 Certificate III in Rigging $100 $150  
RII20213 Certificate II in Surface Extraction Operations   $50  
RII30115 Certificate III in Surface Extraction Operations $100 $150  
TLI21210 Certificate II in Driving Operations   $50  
TLI31210 Certificate III in Driving Operations $100 $150  

User Choice (apprenticeship and traineeship funding)
The User Choice program provides public funding for the delivery of accredited, entry level training to apprentices and trainees.

Currently we are offering courses in:

AHC20110 Certificate II in Agriculture Priority 2 Traineeship  
AHC30110 Certificate III in Agriculture Priority 2 Traineeship  
BSB10115 Certificate I in Business Priority 1 Traineeship  
BSB20115 Certificate II in Business Priority 3 Traineeship  
BSB30115 Certificate III in Business Priority 3 Traineeship  
CPC10111 Certificate I in Construction Priority 1 Traineeship  
CPC30711 Certificate III in Rigging Priority 2 Traineeship  
RII30113 Certificate III in Surface Extraction Operations Priority 1 Traineeship  
RII30815 Certificate III in Civil Construction Plant Operations Priority 1 Apprenticeship  
TLI21210 Certificate II in Driving Operations Priority 2 Traineeship  
TLI31210 Certificate III in Driving Operations Priority 2 Traineeship  

Higher Level Skills​
The Higher Level Skills program provides a government subsidy to help individuals gain the higher level skills and qualifications required to secure employment or career advancement in a priority industry.

REFUND POLICY

Refunds & Rescheduling:

Due to the inherent nature of these short courses, refunds and partial refunds will be issued when:

  • Client provides written notice (email is acceptable) of cancellation more than 14 days prior to commencement of course – full refund
  • Cancellation is less than 14 days but no less than 48 hours prior to course commencement – a refund of 50% of the deposit will be given
  • Cancellation is within 48 hours of the training course – No refund will be considered.

Notice to Reschedule:

  • A client will have one opportunity to reschedule their training with no fees or further charges incurred if they provide 7 days notice in writing (email is acceptable)
  • If notice is given less than the required 7 days but no less than 48 hours prior to commencement a $100.00 reschedule fee will be charged
  • If notice is given with less than 48 hours notice a $200.00 reschedule fee will be charged.

Refunds will not be issued when:

  • A student is expelled from training for a serious breach of discipline or not complying with trainer requests
  • The training area is not suitable for the course being delivered (at the discretion of the trainer)
  • Students do not show up for training or attend after the scheduled start time.
  • Withdrawal from course is less than 7 days prior to course commencement
  • Changes occur in student’s work hours
  • Changes occur in student’s personal life
  • Student changes their mind and they have commenced the course
  • It becomes inconvenient for a student to travel to class
  • A student moves interstate
  • A student changes jobs or become retrenched
  • A student leaves before finishing course/unit of competency
  • A student is expelled from the training centre for a serious breach of discipline

No refunds will be payable after the commencement of a course.

Complaints, Grievances and Appeals

Complaints

We will deal with any complaints received from you in an effective and timely manner, typically resolving all complaints within three weeks (21 Days).

  1. A complaint should first be lodged with MTS Head office administration within 30 days of the issue arising, where possible.
  2. A written response by the relevant Business Manager will be provided within 21 working days.
  3. Where the outcome is not satisfactory to you, the CEO should be contacted in writing (mail/email), setting out:
  • The circumstances surrounding the issue
  • Who was involved
  • Why a complaint is being lodged
  • Any evidence including dates and documentation
  • The name of any witnesses who could support the case
  • Then email MTS CEO Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  1. Management will consider the complaint and the student will be notified in writing of the outcome.
  2. If the student is not satisfied with the outcome, the complaint will be referred to an independent person, who is agreed to by both parties, and the student will have an opportunity to formally present their case. 
  3. The Complaint - and outcome - must be entered into the Complaints and Appeals Log.
  4. The complaints register will be reviewed fortnightly by the Compliance Manager.
  5. All complaints and appeals will be reviewed at our monthly management meetings and, if appropriate, will result in a continuous improvement activity within MTS.

NB: All complaints received by the RTO that put the health and safety of a student at risk will be dealt with immediately by the Business Manager and CEO and may result in disciplinary action regardless if it involves MTS employees and/or trainers/assessors. Where necessary, involvement from appropriate authorities may be required and will be actioned.

Assessment Appeals Process

  1. Where appropriate, the student should first approach the assessor concerned within 30 days of receiving the assessment result (where practicable).
  2. Where the student feels the outcome is not satisfactory, the student should contact MTS Head office and request the details of the relevant Business Unit Manager.   Students should then contact the Business Manager in writing (mail/email), setting out:
  3. Management will consider the appeal and the student will be notified in writing of the outcome and the reason for the decision.
  • The circumstances surrounding the issue
  • Who was involved
  • Why an assessment appeal is being lodged
  • Any evidence including dates and documentation
  • The name of any witnesses who could support the appeal
  1. If the student is not satisfied with the outcome, the appeal will be referred to an independent person, who is agreed to by both parties, and the student will have an opportunity to formally present their case. 
  2. Appeals must be entered in the Complaints and Appeals Log.
  3. The complaints register will be reviewed fortnightly by the Compliance Manager.
  4. All complaints and appeals will be reviewed at our monthly management meetings and, if appropriate will result in a continuous improvement activity within MTS.

 

For our most recent AQTF audit report please click here.

Summary of AQTF or VET Quality Framework Audit Information

ASQA advises that the current risk rating assigned to Martyr Training Services Pty Ltd – 31279 is Medium.

ASQA assigns a risk rating to each provider that it regulates. These ratings are a tool used to determine the type and frequency of any action ASQA takes in relation to that provider.  Risk Ratings are not only determined by compliance; many factors are taken into consideration. 

Information on ASQA risk ratings can be found on the How is my Risk Rating Used and Provider Risk Ratings pages on ASQA’s website. You can also find the answers to some of the most common queries about Risk Assessment and Risk Ratings in ASQA’s Help Centre.

As part of the application process to become a Pre-qualified Supplier under the User Choice 2010 – 2016 program and/or Queensland VET Investment, Martyr Training Services is required to publish audit information in relation to its compliance with the Australian Quality Training Framework (AQTF) or VET Quality Framework.

The User Choice program provides public funding paid directly to Pre-qualified Suppliers for the delivery of accredited entry-level training to eligible Apprentices and Trainees.  The Queensland VET Investment provides public funding paid directly to Pre-qualified Suppliers for the delivery of accredited training to eligible participants to gain their first Certificate III qualification.

The AQTF or VET Quality Framework is the national set of standards which assures nationally consistent, high-quality training and assessment services for the clients of Australia’s vocational education and training system.

An AQTF audit reviews evidence of an organisations’ compliance with the requirements of the AQTF Essential Conditions and Standards of Initial/Continuing Registration to confirm that it is achieving quality training and assessment outcomes.  The process also identifies opportunities for improvement on these outcomes.

A VET Quality Framework audit of a registered training organisation reviews evidence of compliance with the requirements of the VET Quality Framework to confirm that it is achieving quality training and assessment outcomes. The process also identifies opportunities for improvement on these outcomes.

This information is published to assist apprentices, trainees and their employers to make informed decisions regarding their selection of a Pre-qualified Supplier for the delivery of training and assessment services.

Audit Date:  08/09/2015  
Qualifications audited
Qualification code Qualification name
AHC20110 Certificate II in Agriculture
AHC30110 Certificate III in Agriculture
BSB10112 Certificate I in Business
BSB10115 Certificate I in Business
BSB20115 Certificate II in Business
BSB30115 Certificate III in Business
BSB41415 Certificate IV in Work Health and Safety
CPC10111 Certificate I in Construction
CPC30511 Certificate III in Dogging
CPC30711 Certificate III in Rigging
RII20213 Certificate II in Surface Extraction Operations
RII20413 Certificate II in Underground Metalliferous Mining
RII30113 Certificate III in Surface Extraction Operations
RII30813 Certificate III in Civil Construction Plant Operations
TAE40110 Certificate IV in Training and Assessment
TLI21210 Certificate II in Driving Operations
TLI21610 Certificate II in Warehousing Operations
TLI31210 Certificate III in Driving Operations
TLI33513 Certificate III in Stevedoring
TLI41210 Certificate IV in Transport and Logistics (Road Transport - Car Driving Instruction)
TLI41310 Certificate IV in Transport and Logistics (Road Transport - Heavy Vehicle Driving Instruction)
TLI41710 Certificate IV in Stevedoring Operations
AHCMOM212A Operate quad bikes
FPICOT2237A Maintain chainsaws
FPICOT2238A Cut materials with a hand-held chainsaw
FPICOT3238B Operate a pole saw
HLTAID001 Provide cardiopulmonary resuscitation
HLTAID004 Provide an emergency first aid response in an education and care setting
HLTHSE204D Follow safe manual handling practices
MSAPMOHS217A Gas test atmospheres
MSAPMPER200C Work in accordance with an issued permit
MSAPMPER205C Enter confined space
PUAWER005B Operate as part of an emergency control organisation
PUAWER006B Lead an emergency control organisation
PUAWER008B Confine small workplace emergencies
RIIVEH305D Operate and maintain a four wheel drive vehicle
TLILIC2001A Licence to operate a forklift truck
TLILIC2005A Licence to operate a boom-type elevating work platform (boom length 11 metres or more)
TLILIC3003A Licence to operate a bridge and gantry crane
TLILIC3006A Licence to operate a non-slewing mobile crane (greater than 3 tonnes capacity)
UETTDRRF06B Perform rescue from a live LV panel
Audit Outcome   Rectification
Was non-compliance identified? If 'Yes', non-compliance type Summary of non-compliance Actions taken to rectify the non-compliance Has the non-compliance been rectified?
Yes/No Minor, Significant, Critical Yes/No
No        
No        
No        

Explanatory notes:

Minor: Minimal or no serious adverse impact on students and/or persons affected by the outcomes of the training and assessment services provided

Significant: Serious or potentially serious adverse impact on students and/or persons affected by the outcomes of the training and assessment services provided.

Critical: An actual or potential critical adverse impact on students and/or persons affected by the outcomes of the training and assessment services provided